Legal Information

Loss & Profit/Loss Ratios(KAS)

Liquidity Providers

List of liquidity provders Ak Yatırım works with for leveraged trading

Rejected Orders/All Orders

Price Deviations

For price deviation details click here.

Customer Complaints / All Customers Ratio

Security and Risk Notifications: When setting your Ak Yatırım (Institution) portfolio password, avoid using easily guessable information such as your name, surname, date of birth, phone number, etc. If you request various transactions or information regarding your investment account, Ak Yatırım employees may ask for personal information during the identity verification process. For your security, it is recommended that you use the information you have provided to our Institution when communicating with our employees. Personal information will not be requested through any other communication channel. If you receive an email from Ak Yatırım that directs you to a page asking for personal information such as your password, make sure the address/link is correct. Otherwise, it is recommended that you call 444 25 25 or 444 12 59 for information and support.

Users are considered responsible for any risks or problems that may arise on Ak Yatırım’s transaction platforms accessed via computers and/or mobile devices with alternative network settings and connection applications installed (such as VPN - Virtual Private Network, DNS settings, TOR browser, etc.).

For your security, do not install unlicensed or unverified applications on your phone. It is not recommended to use our Institution’s applications on devices with alternative mobile operating systems or those that have undergone system restriction removals (jailbroken or rooted). If your personal desktop, tablet, or mobile phone does not have programs (antivirus software) to block, detect, and disable malicious software, your social media identities, email accounts, and personal information may be copied and misused by attackers. Always ensure that the devices you use to access Ak Yatırım accounts have up-to-date and licensed applications installed to block, detect, and disable malicious software and control internet traffic (antivirus, antispyware, and firewall).

The transactions you perform with your Ak Yatırım account are recorded and securely stored by our Institution in accordance with customer confidentiality.

Personal Data: If identity verification is not completed, only questions that do not result in financial consequences (such as market price information) and do not contain personal data will be answered. At this stage, customers will not be able to perform any account-related transactions, and no personal data will be requested. Ak Yatırım will not be responsible if customers share personal data despite it not being requested by our employees.

Customers’ Obligation to Use Accurate and Legal Expressions: Customers are obliged not to use false, misleading, unlawful, immoral, etc. expressions during communication with our Institution’s employees. Otherwise, Ak Yatırım reserves the right to initiate legal and administrative proceedings in accordance with relevant legislation and internal regulations.

Ak Yatırım Menkul Değerler A.Ş. (“Ak Yatırım / Our Institution”) has established the conditions and methods for fulfilling its obligations to clients, other brokerage firms, market participants, and third parties in cases of emergency and unexpected situations, as well as the necessary precautions and workflows to meet any potential demands and expectations, within the scope of the Business Continuity & Emergency and Unexpected Situation Plan Procedure (“BC&EUSP Plan”) document. The BC&EUSP Plan covers Ak Yatırım and Akbank T.A.Ş. (“Akbank”) headquarters (“Center”), branches, and departments.

All personnel working at Ak Yatırım Headquarters are responsible, under the BC&EUSP Plan, for ensuring the uninterrupted execution of operations and processes related to their respective units. The operation of the Emergency and Unexpected Situation Committee, which will be established to implement the BC&EUSP Plan and ensure necessary coordination, is under the primary responsibility of the General Manager of Ak Yatırım. The Business Continuity Management Officer and the Technology Continuity Management Officer are jointly responsible for the implementation and coordination of all activities.

Implementation

To ensure business continuity in the face of emergencies and unexpected situations, and to continue operations without causing harm to clients or third parties, Ak Yatırım backs up all financial statements and records required to be maintained under current legislation in electronic format. All printed valuable documents are stored in disaster-resistant cabinets (e.g., fire, flood). To ensure the uninterrupted operation of Ak Yatırım’s IT systems, backups of all systems used at the headquarters are stored at a center designated by Akbank.

The Ak Yatırım Operations Unit has taken necessary precautions to protect valuable documents. Additionally, the Accounting, Financial Reporting, and Administrative Affairs Unit arranges insurance annually to secure these documents. In case of an emergency, computers located at Istanbul Settlement and Custody Bank Inc. (“Takasbank”) and Central Registry Agency Inc. (“CRA”) buildings will be used to fulfill clearing obligations in the markets where the company operates. CRA systems will be used for operations such as closing stock debts and distributing capital increases to rightful owners, while Takasbank systems will be used for bond-bill transactions, VIOP collateral deposits/withdrawals, etc. Akbank will provide the necessary support for clients wishing to transfer their cash assets.

In any emergency or unexpected situation, ensuring the uninterrupted operation of client order transmission channels and their associated internal applications is considered a priority, and necessary measures have been taken. Accordingly, the relevant units maintain updated and ready-to-deploy lists such as: “Critical Activities List,” “Server Usage List,” “Server Transition List,” “Critical Personnel List” (for those who will operate during outages), “Critical Equipment List” (for manual operations), and “IT Critical Server Equipment List,” all coordinated by the Emergency and Unexpected Situation Committee when needed. To strengthen regulatory compliance and ensure preparedness for any emergency, the BC&EUSP Plan is periodically updated and each version is approved by the Company’s Board of Directors in accordance with governing regulations.

If necessary during an emergency or unexpected situation, Ak Yatırım personnel may work remotely to minimize the impact on clients and third parties.

Akbank Headquarters, Branches, and Departments

In the event of an emergency or unexpected situation at Akbank branches acting as Ak Yatırım agents, the affected branch will continue its operations through the nearest Akbank branch or other available channels.

To prevent client inconvenience during emergencies, Akbank’s Call Center, Internet Branch, and Customer Services units will be prioritized and directed to support Ak Yatırım services. If requested by clients, necessary measures will be taken to ensure the transfer of cash or securities to any brokerage firm of their choice, preventing any client grievances. This provision will also be prioritized if a decision is made that Ak Yatırım cannot continue its operations.

This “Information Note” has been prepared to provide a summary to each client opening an Ak Yatırım account regarding how business continuity will be ensured during emergencies and unexpected situations, including the steps and procedures involved. The full BC&EUSP Plan is available on Ak Yatırım’s official website: www.akyatirim.com.tr.

The CUSTOMER may transfer funds from their Turkish Lira or foreign currency accounts held at Akbank T.A.Ş. branches or via Akbank Internet Branch to their Ak Yatırım account. The CUSTOMER may transfer cash to their free account for use in capital market transactions such as equities, mutual funds, debt instruments, reverse repo, and money market transactions. Additionally, the CUSTOMER may use these channels to transfer funds to the relevant collateral accounts at Ak Yatırım for Futures and Options Market, Leveraged Trading Transactions, Foreign Equities, and Foreign Derivatives transactions.

If the CUSTOMER does not have an account at Akbank or wishes to transfer funds from another investment institution to their Ak Yatırım account, they may do so by transferring funds to Ak Yatırım’s Turkish Lira or foreign currency deposit accounts opened at Akbank T.A.Ş. The CUSTOMER can obtain the account numbers to be used for the transfer by contacting Ak Yatırım Headquarters or Branches and speaking with a customer representative. In the transfer instruction, the “Beneficiary” field must state “Ak Yatırım Menkul Değerler A.Ş.” as the recipient, and the CUSTOMER’s full name or company name along with their Ak Yatırım account number must be included in the description field.

Funds transferred in this manner will be credited to the investment account as free balance. If the capital market transaction to be executed requires a balance in the collateral account, the CUSTOMER must instruct the customer representative to transfer the amount to the relevant collateral account. Transfers made to collateral accounts are automatically reflected in the associated electronic trading platform thanks to existing system integration.

• Equity Market Risk Disclosure Form
• Foreign Equity Market Risk Disclosure Form
• KMK Risk Disclosure Form
• Warrants and Certificates Risk Disclosure Form
• Futures and Options Market (VİOP) Risk Disclosure Form
• Leveraged Transactions Risk Disclosure Form
• Foreign Derivatives Instruments Risk Disclosure Form
• Securities Lending Transactions Risk Disclosure Form
• Short Selling Risk Disclosure Form
• Debt Instruments Risk Disclosure Form
• General Risk Disclosure Form for Investment Services and Activities

For detailed information click here.

You can access the policies on order transmission, execution, and settlement from here.

For detailed information click here.

Through our electronic trading platform, Tradeall, customers are provided with the opportunity to trade in leveraged transactions (FOREX), foreign derivative markets (FUTURES and CFD contracts), and foreign stock exchanges. For account openings related to FOREX, CFD, FUTURES, and VIOP transactions, it is mandatory for the customer to provide an email address, as statements and other notifications related to these products are sent to these email addresses.

• In electronic environments, reports required by legal regulations—such as daily/monthly cash and securities account statements, open position reports, profit/loss reports, non-cash collateral reports, trade confirmation forms, and executed transaction reports—are sent to the email addresses registered in our system.
• If a margin call obligation arises as a result of the customer's transactions, the margin call notification may be sent via SMS or email to the customer's mobile phone.
• For collateral deposit/withdrawal transactions performed by customers on the Tradeall platform, SMS notifications may be sent to their mobile phones.
• In cases requiring SMS verification, a verification code may be sent to the customer's mobile phone via SMS.
• Electronic access to information related to FOREX, CFD, and FUTURES transactions is also provided as part of our services.

According to the Communiqué on Principles Regarding the Establishment and Activities of Investment Firms, published by the Capital Markets Board (CMB) in the Official Gazette dated 17.12.2013 and numbered 28854, investment firms are required to classify all clients as either professional or retail (general) clients based on the criteria outlined in the relevant sections of the Communiqué.

Professional Client:

A professional client is defined as one who possesses the experience, knowledge, and expertise to make their own investment decisions and assess the risks they undertake. The following entities or individuals may be considered professional clients upon submission of relevant documentation:

• Brokerage firms, banks, portfolio management companies, collective investment schemes, pension funds, insurance companies, mortgage financing institutions, asset management companies, and equivalent foreign institutions.
• Pension and assistance funds established under Article 20 of the Social Insurance Law No. 506 dated 17/07/1964.
• Public institutions and organizations, the Central Bank of the Republic of Türkiye, the World Bank, the International Monetary Fund, and similar international organizations.
• Other institutions deemed similar by the CMB.
• Entities meeting at least two of the following criteria: total assets exceeding TRY 50,000,000; annual net revenue exceeding TRY 90,000,000; equity exceeding TRY 5,000,000.

Clients who do not wish to be classified as professional clients may notify the bank in writing, and such requests will be honored.

Retail (General) Client:

Clients who do not meet the criteria for professional clients are classified as retail clients.

Elective Professional Client:

Retail clients who meet at least two of the following criteria and submit a written request may be classified as professional clients:

• Executed at least 10 transactions with a total volume of TRY 500,000 in each quarter over the past year in the relevant markets.
• Financial assets, including cash deposits and capital market instruments, exceed TRY 1,000,000.
• Held a senior management position in finance for at least 2 years, or worked as a specialist in capital markets for at least 5 years, or hold an Advanced Level Capital Market Activities License or Derivatives License.

Clients must inform the bank of any changes that may affect their classification. They are responsible for the accuracy and timely updating of the information provided.

Regulatory Provisions Not Applicable to Professional Clients

According to Article 31(2) of the Communiqué:

• Reconciliation of Custody Assets:
  Professional clients are not required to receive reconciliation statements regarding their custody assets, provided written consent is obtained.

• Monthly Statements of Custody Balances:
  Investment firms are not required to send monthly statements to professional clients regarding custody account balances if a contract or instruction is in place, or if this is specified in the framework agreement.

• Suitability Test:
  Investment firms are only required to conduct suitability tests for retail clients in brokerage and public offering activities.

• Appropriateness Test:
  For professional clients (excluding elective ones), it is sufficient to obtain information on investment duration and risk-return preferences. Detailed financial background and investment experience data are not required.

• Additional Risk Disclosures:
  Investment firms must provide additional risk disclosures beyond the general risk disclosure form only if requested by professional clients.

Investors use Ak Yatırım applications and transmit orders to Ak Yatırım through a secure connection method supported by an SSL certificate. Ak Yatırım systems are built on a highly secure infrastructure, protected by up-to-date firewall and antivirus software. Except for force majeure events such as natural disasters or social incidents that may affect data centers during nationwide internet or telecommunications outages, interruptions in Ak Yatırım applications are not expected. In the event of short-term service issues caused by technical hardware or server-related problems, services will continue to be provided via designated phone numbers.

SSL encryption is a highly secure method that is extremely difficult to break. Additionally, investor passwords are stored in encrypted form—even within the database—and are not visible to personnel. However, obtaining investor passwords through phishing, malware, or similar methods poses a risk. Therefore, investors must take precautions against malicious software on the devices they use.

Investors should ensure that the devices they use for transactions have a stable internet connection. Furthermore, to prevent unauthorized access to investor information, necessary security measures must be taken against malicious software on their devices.

Ak Yatırım never requests personal information via email under any circumstances. Investor passwords must never be shared with anyone, including Ak Yatırım personnel. Performing financial transactions on publicly accessible computers—such as those in internet cafes, hotels, or airports—may generally lead to security vulnerabilities.