Business Continuity and Emergency & Unexpected Situations Plan Information Note

Ak Yatırım Menkul Değerler A.Ş. (“Ak Yatırım / Our Institution”) has established the conditions and methods for fulfilling its obligations to clients, other brokerage firms, market participants, and third parties in cases of emergency and unexpected situations, as well as the necessary precautions and workflows to meet any potential demands and expectations, within the scope of the Business Continuity & Emergency and Unexpected Situation Plan Procedure (“BC&EUSP Plan”) document. The BC&EUSP Plan covers Ak Yatırım and Akbank T.A.Ş. (“Akbank”) headquarters (“Center”), branches, and departments.

All personnel working at Ak Yatırım Headquarters are responsible, under the BC&EUSP Plan, for ensuring the uninterrupted execution of operations and processes related to their respective units. The operation of the Emergency and Unexpected Situation Committee, which will be established to implement the BC&EUSP Plan and ensure necessary coordination, is under the primary responsibility of the General Manager of Ak Yatırım. The Business Continuity Management Officer and the Technology Continuity Management Officer are jointly responsible for the implementation and coordination of all activities.

Implementation

To ensure business continuity in the face of emergencies and unexpected situations, and to continue operations without causing harm to clients or third parties, Ak Yatırım backs up all financial statements and records required to be maintained under current legislation in electronic format. All printed valuable documents are stored in disaster-resistant cabinets (e.g., fire, flood). To ensure the uninterrupted operation of Ak Yatırım’s IT systems, backups of all systems used at the headquarters are stored at a center designated by Akbank.

The Ak Yatırım Operations Unit has taken necessary precautions to protect valuable documents. Additionally, the Accounting, Financial Reporting, and Administrative Affairs Unit arranges insurance annually to secure these documents. In case of an emergency, computers located at Istanbul Settlement and Custody Bank Inc. (“Takasbank”) and Central Registry Agency Inc. (“CRA”) buildings will be used to fulfill clearing obligations in the markets where the company operates. CRA systems will be used for operations such as closing stock debts and distributing capital increases to rightful owners, while Takasbank systems will be used for bond-bill transactions, VIOP collateral deposits/withdrawals, etc. Akbank will provide the necessary support for clients wishing to transfer their cash assets.

In any emergency or unexpected situation, ensuring the uninterrupted operation of client order transmission channels and their associated internal applications is considered a priority, and necessary measures have been taken. Accordingly, the relevant units maintain updated and ready-to-deploy lists such as: “Critical Activities List,” “Server Usage List,” “Server Transition List,” “Critical Personnel List” (for those who will operate during outages), “Critical Equipment List” (for manual operations), and “IT Critical Server Equipment List,” all coordinated by the Emergency and Unexpected Situation Committee when needed. To strengthen regulatory compliance and ensure preparedness for any emergency, the BC&EUSP Plan is periodically updated and each version is approved by the Company’s Board of Directors in accordance with governing regulations.

If necessary during an emergency or unexpected situation, Ak Yatırım personnel may work remotely to minimize the impact on clients and third parties.

Akbank Headquarters, Branches, and Departments

In the event of an emergency or unexpected situation at Akbank branches acting as Ak Yatırım agents, the affected branch will continue its operations through the nearest Akbank branch or other available channels.

To prevent client inconvenience during emergencies, Akbank’s Call Center, Internet Branch, and Customer Services units will be prioritized and directed to support Ak Yatırım services. If requested by clients, necessary measures will be taken to ensure the transfer of cash or securities to any brokerage firm of their choice, preventing any client grievances. This provision will also be prioritized if a decision is made that Ak Yatırım cannot continue its operations.

This “Information Note” has been prepared to provide a summary to each client opening an Ak Yatırım account regarding how business continuity will be ensured during emergencies and unexpected situations, including the steps and procedures involved. The full BC&EUSP Plan is available on Ak Yatırım’s official website: www.akyatirim.com.tr.